Delete your CertAce account

You can delete your account yourself at any time, on the web or in the CertAce app for Android. It takes effect right away.

How to delete it

• Sign in at certace.me or in the app, open Profile and go to Delete account at the bottom.
• Confirm with your password, or choose Email me a link to delete my account if you signed up with Google or do not remember the password. The link works for 1 hour.
• Cannot sign in at all? Write to [email protected] from the email address of the account and we delete it within 30 days.

What is deleted

• Your email address, username and name, if you gave one.
• Your quiz history, answers, progress, readiness and free trials.
• Any remaining access you have. If you paid in the last 14 days and want a refund, ask for it before you delete the account.

What is kept

Records of payments (date, plan and amount) are kept without your name or email, because accounting law requires them. Nothing else is kept.

More in the privacy policy.