Privacy Policy

Last updated: November 30, 2025

CertAce ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our IT certification exam preparation platform.

1. Information We Collect

We collect information you provide directly to us:

• Account Information: Email address, username, and password when you register
• Payment Information: Processed securely through Stripe; we do not store your credit card details
• Usage Data: Quiz answers, scores, progress, and study preferences
• Device Information: Browser type, IP address, and device identifiers for security purposes

2. How We Use Your Information

We use the collected information to:

• Provide and maintain our certification preparation services
• Process payments and manage your subscription
• Track your study progress and personalize your learning experience
• Send important service updates and notifications
• Improve our platform and develop new features
• Prevent fraud and ensure platform security

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Stripe: For secure payment processing
• SendGrid: For email delivery services
• Hosting Providers: To operate our platform infrastructure
• Legal Requirements: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures to protect your data:

• 256-bit SSL encryption for all data transmission
• Secure password hashing using bcrypt
• Regular security audits and updates
• Limited access to personal data by authorized personnel only

5. Data Retention

We retain your account data for as long as your account is active. If you request account deletion, we will remove your personal data within 30 days, except where we are legally required to retain certain information.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your account
• Export your quiz history and progress data
• Opt out of marketing communications

7. Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking cookies or third-party advertising cookies.

8. Children's Privacy

Our service is not intended for users under 16 years of age. We do not knowingly collect information from children under 16.

9. International Users

Our servers are located in Europe (Germany). By using CertAce, you consent to the transfer of your data to our servers. We comply with GDPR requirements for EU users.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or through the platform.

11. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Email: certaceme@gmail.com